Program Overview
Program Name: ICommand Bookkeeping System Alerts
Operated By: I-Command Solutions, LLC d/b/a ICommand Bookkeeping
Program Type: Internal business alerts for company staff and administrators
Contact: support@icommandbookkeeping.com
What Messages Are Sent
Our SMS program sends the following types of system notifications:
- System Alerts: Critical system status notifications such as database issues, service outages, or performance warnings.
- Error Notifications: Automated alerts when errors are detected in payroll processing, bank feeds, or other critical modules.
- Support Ticket Updates: Notifications when support tickets are assigned, updated, or require immediate attention.
- One-Time Passwords: Secure verification codes for multi-factor authentication when logging into the platform.
- Payroll Confirmations: Batch completion notifications with employee count and totals after payroll processing.
- Backup Confirmations: Nightly backup status confirmations and database health reports.
Message Frequency
Message frequency varies based on system events. High-priority alerts (system outages, security issues) are sent immediately regardless of time. Routine notifications (backup confirmations, payroll completions) are sent during business hours, typically 7:00 AM to 8:00 PM in your company's configured timezone.
On average, most users receive fewer than 10 messages per week.
Message and data rates may apply. SMS/texting and carrier fees are separate from the ICommand Complete software subscription. Message frequency varies. Consult your carrier for details on your messaging plan.
How to Opt In
- Your company administrator registers your phone number in the ICommand Bookkeeping platform under Settings > Notifications.
- You will then receive an SMS invitation message.
- You must reply YES to confirm and opt in.
Opt-in keywords: YES, START
How to Opt Out
You can opt out at any time by replying STOP to any message you receive from us.
You will receive a confirmation message: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
Opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
Need Help?
Reply HELP to any message for assistance.
You will receive the response: "ICommand Bookkeeping System Alerts. For support visit icommandbookkeeping.com or reply STOP to unsubscribe. Msg & data rates may apply."
Help keywords: HELP, INFO
Supported Carriers
Our SMS program is compatible with all major U.S. carriers, including but not limited to:
- AT&T
- T-Mobile
- Verizon
- Sprint
- Boost Mobile
- Cricket Wireless
- Metro by T-Mobile
- U.S. Cellular
- Google Fi
- Mint Mobile
- Visible
- Xfinity Mobile
Note: Carriers are not liable for delayed or undelivered messages. T-Mobile is not responsible for delayed or undelivered messages.
Standard Disclosures
- Message and data rates may apply. SMS/texting and carrier fees are separate from the ICommand Complete software subscription. Message frequency varies.
- By opting in, you consent to receive automated SMS messages from ICommand Bookkeeping System Alerts. Consent is not a condition of purchase or service.
- Reply STOP to cancel at any time. Reply HELP for help.